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Description

Reports To: Collections Supervisor / Branch Manager
Employment Type: Full-time

Job Purpose

The Collections Agent is responsible for following up on outstanding client payments, maintaining accurate records, and ensuring timely recovery of dues in line with company policies and customer service standards.

Key Duties and Responsibilities

• Contact clients to follow up on outstanding payments via phone calls, field visits, and written communication.

• Maintain up-to-date records of all collections activities in the system.

• Negotiate repayment plans with clients in a professional and customer-friendly manner.

• Prepare daily, weekly, and monthly reports on collection status and arrears.

• Ensure all client information is handled with confidentiality.

• Conduct field visits to trace clients with overdue accounts when necessary.

• Escalate non-responsive cases to the supervisor for further action.

• Provide feedback on recurrent challenges affecting collections.

• Uphold company values and maintain professionalism when dealing with clients.

Requirements

• Minimum of a certificate or Diploma in Business, Finance, Accounting, Marketing, or any related field.

• Experience in collections, credit control, customer relations, or field operations is an added advantage.

• Strong negotiation and communication skills.

• Ability to work under pressure and meet set targets.

• Good command of English and at least one local language.

• Basic computer skills (Excel, Word, email, reporting tools).